Click here to go to the Online User Guide.

If you have a question not covered below, please call our office at 877-864-3833 and we'll try to help you immediately. Please check some of the helpful topics first.

Frequently Asked Questions

Where is the Password I need to install a new edition right from the program?

Why does the program not install, install part way, or prompt me for a diskette?

Program "Hangs Up" and Won't Respond

Error Message Troubleshooter: "Failure to Create Empty Document" etc.

I can't get my comparisons to print the way I would like!

Where is the Reg Code/Password I need to run each policy database?
For full access, each database (VUL Vol. I, for example) has a unique code.

If you downloaded a program from a page we host for your company, or from a page your email message links you to, it is on the page you downloaded the software from.

If you downloaded a program from your company's Web site, or a CD by your company, check the Web page you originally downloaded the software from, or in the instructions provided by your company. If you still can't find it, please call your company's marketing support area.

New editions can be easily added from within the program with no manual downloading or installing:

From the Preferences icon you will bring up a dialogue box that allows you to remove editions you no longer need, customize the way your software looks, or change your internet connection settings. At the bottom of the box there is a selection to Download New Editions.

               

From the next screen, check the box next to the edition you would like, enter the password, and click Download Now. The edition will automatically appear in your list of editions!

     

The password is sent to Full Disclosure subscribers via email when each edition is ready. If you need a password for an edition you would like, please call our office at (877) 864-3833 or order online. Click Editions at the top of this page for a schedule of Full Disclosure releases.

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Why does the program not install, install part way, or prompt me for a diskette?

See the Error Troubleshooter below.

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Program "Hangs Up" When Making A Comparison

There is quite a bit of data moving around in the program and if it ever becomes non-responsive (or if you just want to start from scratch again) click on Reports/Reset from the menu.

     

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ERROR TROUBLESHOOTER
With eight Windows operating systems out there, you know they're going to happen to someone. Most errors are fixed by using Solution 1 below.

"Failed to Create an Empty Document"

Caused when Windows is installed from a "mirror" drive or when a "Windows Update" does not update Windows .net to a newer version.

Make sure you have the latest Windows and Office Service Packs installed Click the Start button on your desktop, select Windows Updates, and follow Microsoft's instructions.

Then, go to Windows Update on your PC select Custom, and then Update .net.

You need to upgrade to .net version 1.1 or higher that includes a Microsoft "hotfix"
.
Open Full Disclosure.

Nothing appears in the main comparison window:

Full Disclosure reports are created within a "browser" window like the one you browse the internet with. It requires certain files to be on your machine that come with Microsoft Internet Explorer Version 4.0 or higher. You don't have to use IE if you use something else like Netscape, they just have to be installed. If you are running Windows 98 or higher, you don't have to worry they are already there. If you don't you can download and install the latest edition of Internet Explorer here (again you don't actually have to use it).

Certain areas of Full Disclosure contain no data, or the Export function does not work.

You do not have the necessary permissions on your computer to install software. Full Disclosure installs certain files it needs to operate in the Windows folder and other areas. Enable permissions or have your IT staff do it for you and reinstall Full Disclosure.

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Printing
You can adjust how much data fits on a comparison or printed page, and how it looks, by selecting Reports/Setup from the top menu.

              

Or, after you click Print, you can change the print layout from Portrait to Landscape by selecting Properties in your printer's dialogue box.

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